Original title: want to drop out? First, pay for others! Where does the trickle trip association mechanism come from?
Xinhua News Agency, Guangzhou, September 16 (Reporter Hu Linguo, Anyufei) Recently, when a user used drip taxi, just click on the app automatically pop up "there are unpaid orders can not take a taxi", and these "unpaid orders" unexpectedly come from strangers. Why are two unrelated users linked? Who has the right to associate? The reporter conducted an investigation.
People's "unpaid" travel orders in Jilin are in Shandong.
Guangzhou citizen Ma returned home from the airport in July this year, opened the "drip trip" app found unable to call a car, because "there are unpaid orders. Mr. Ma inquired and found that the unpaid order came from a cell phone number at the beginning of 189, which was a strange number.
Mr. Ma consulted the customer service, which responded that Mr. Ma's account at the beginning of the phone number 189 was an "affiliated account", requiring the other party to pay the order for Mr. Ma to take a taxi.
Ms. Wang of Changchun, Jilin also encountered similar situations. Ms. Wang registered and used the mobile phone number for the first time on the evening of August 8, 2008. However, when she opened the app, she found an unpaid order of 875.9 yuan, which was not found on her order page. After consulting her customer service, Ms. Wang was told that there were two unpaid orders, which added up to a total cost of thousands of yuan.
Ms. Wang told reporters that he had never been to Shandong, but the unpaid order appeared in Shandong. For the pop-up of the order, Ms. Wang can only choose to pay, and even "check the details" can not see, showing "you do not have the right to view," and the order belongs to the mobile phone number was obscured.
Ms. Wang subsequently reported to the police, the police called the drip to understand the situation, the drip did not disclose to the police any information about the order belongs to the passenger account and driver, only that the order from Ms. Wang's "affiliated account".
Reporters also contacted a number of accounts with unpaid orders on the drip passengers, these users often their location and unpaid orders in the region is very different. One Jiangxi passenger had an unpaid order from Shenzhen for 50 yuan, one Chengdu passenger had an unpaid order for 98 yuan in Nanjing, and one Changchun passenger had an unpaid order for 252 yuan in Fuzhou. More than 60 people have encountered the same problem in the group of complaints about unpaid orders that reporters have joined.
Is the related mechanism "self talk"?
What is the so-called relevance mechanism? How does an association occur? Who has the right to associate? Reporters interviewed didi company for this purpose. The company responded by saying that the "association mechanism" is actually a system that identifies two accounts as belonging to the same user, and that when an unpaid order appears on one account of that user, another account will have to pay to take a taxi.
Customer service indicates that there are four cases of association: first, I have paid for each other's account; second, I have been logged in with the same mobile phone by the accounts of both parties concerned; third, I have tied the same bank card to my account and other accounts; fourth, my new registration mobile phone number is cancelled by others. Mobile phone number, I registered with the new mobile phone number drops, will be associated with the original mobile phone number.
A reporter survey found that the reason for the correlation between some users is consistent with customer service explanation. For example, Li at Jinan University and her brother's drip account are tied to the same bank card. One uses the drip account and the other needs to pay for it before calling.
However, Mr. Ma Guangzhou, Ms. Wang Jilin said that the account is related to strangers, does not meet the four circumstances given by customer service, reporters applied to the drip company for enquiries. The company responded by saying that in Mr. Ma's case, the system believed that the account at the beginning of 189 was Mr. Ma's, and that the system regularly updated its cognition according to the user's changes in the platform's usage characteristics. The latest cognition determined that the two accounts were not the same person; Ms. Wang happened because she had paid the other party's order fee. Relation.
Is it "abuse of power"?
The company responded that if users do not approve of the associated account, they can call customer service to provide relevant information, the platform will immediately investigate, if not the same person, will immediately update the system awareness, and the platform is optimizing the appeal process. However, the reporter learned that after Mr. Pang, a Beijing user, provided a mobile phone number access certificate to the drip company, the problem of unpaid orders has not been solved.
Lai Mingming, a special researcher at the World Economic Research Center of Renmin University of China and an associate professor at Shenzhen University of Technology, argues that the "linkage mechanism" without user permission is an improper way to link the liability of payment from one's own standpoint, which is an abuse of power by large enterprises and infringes upon the rights and interests of consumers.
Ou Weian, a lawyer at Beijing Tianping (Guangzhou) Law Firm, argues that according to the relevant provisions of the Consumer Rights and Interests Protection Law, DDT companies must respect consumers'inherent rights to know, to trade fairly and to supervise and criticize. In the above-mentioned cases, consumers' mobile phones or accounts are inexplicably related and are in fact related. These restrictions involve consumers'rights, including no legal basis for forcing them to pay the service fees of affiliated accounts, not informing them of information about affiliated accounts and related reasons.
As for how Internet operators collect and use consumer personal information, the Consumer Rights Protection Law clearly stipulates that they should follow the principles of legality, legitimacy and necessity, express the purpose, mode and scope of collecting and using information, and obtain the consent of consumers. Experts believe that the occurrence of such things, not the law is not unclear or unable to operate, but whether it is willing to comply with the issue.
To this proposal, public interest litigation can be initiated by procuratorial organs and consumer rights protection groups to fully protect the rights and interests of consumers, which not only saves the cost of judicial relief, but also gives these enterprises tremendous litigation pressure. In addition, from the micro level, since such a service can give consumers social credit evaluation, government departments should also make a reasonable evaluation of the evaluation system and evaluation criteria of such service subjects to prevent their credit evaluation power from being abused.
Editor in chief: Yu Pengfei
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