Sina Technological News reported on the morning of November 6 that she had been refused to return her concert tickets purchased on Barley. Ms. Lu sued Beijing Red Horse Media Culture Development Co., Ltd. to the court for a refund of 2 concert tickets totalling 2560 yuan. Recently, the court of Haidian accepted the case.
The plaintiff, Ms. Lu, complained that Barley Network belonged to the comprehensive on-site entertainment ticketing marketing platform of Beijing Red Horse Media Culture Development Co., Ltd. On June 21, 2018, she booked four tickets for Mike Xintian's concert on August 12, 2018 at a unit price of 1,280 yuan, totaling 5,120 yuan.
On June 25, 2018, Ms. Lu refused to return two of her tickets due to personal problems until she consulted the customer service of Barley. The customer service said that Ms. Lu's application for refund was not accepted because of the timeliness of the project and the requirement that no refund or change of tickets should be made. Later, Ms. Lu continued to negotiate with the customer service of Barley. The customer service only agreed to Ms. Lu's application for refund, but said it could not guarantee the result. Finally, Ms. Lu's refund was refused by Barley.
At present, the case is under further trial.
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